A scrupulous person is one who pays extreme attention to detail. When I was in high school, I was taught the word scrupulous came from the Latin word scrupulus, a small rough stone or pebble. When we have a pebble stuck in our shoe, it’s difficult not to pay attention to it. We become fixated [...]
Tag Archives: customer service
Penny Wise and Dollar Foolish–a cautious tale about customer care
Two blocks from The Idea Loft (the galactic headquarters of Brilliance Activator) you’ll find a handy little grocery store (market). In addition to selling essentials, they prepare sandwiches to order. It’s a great place to go when you need lunch and are short on time. Recently I ordered a sandwich and the total came to [...]