Tag Archives: customer care

Penny Wise and Dollar Foolish–a cautious tale about customer care

Two blocks from The Idea Loft (the galactic headquarters of Brilliance Activator) you’ll find a handy little grocery store (market). In addition to selling essentials, they prepare sandwiches to order. It’s a great place to go when you need lunch and are short on time. Recently I ordered a sandwich and the total came to [...]

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