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	<title>Brilliance Activator &#187; Customer Service</title>
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	<link>http://www.brillianceactivator.com</link>
	<description>helping organizations uncork the creative power of teams</description>
	<lastBuildDate>Thu, 05 Jan 2012 13:53:01 +0000</lastBuildDate>
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		<title>The Seven Lemons Of Leadership – Episode Five</title>
		<link>http://www.brillianceactivator.com/brilliant-actions/the-seven-lemons-of-leadership-episode-five/</link>
		<comments>http://www.brillianceactivator.com/brilliant-actions/the-seven-lemons-of-leadership-episode-five/#comments</comments>
		<pubDate>Thu, 05 Jan 2012 13:53:01 +0000</pubDate>
		<dc:creator>Chuck Dymer</dc:creator>
				<category><![CDATA[Brilliant Actions]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Economics]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Seven Lemons of Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.brillianceactivator.com/?p=1268</guid>
		<description><![CDATA[Economics are at the heart of business. But how we define economics, what we enable economics to encompass, determines whether our leadership is rich or poor. This episode of The Seven Lemons of Leadership examines the cause of poor economics and what we can do to avoid it. Brilliance Activator helps leaders uncork the creative [...]]]></description>
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		<title>The Seven Lemons of Leadership – Episode Four</title>
		<link>http://www.brillianceactivator.com/teamwork/the-seven-lemons-of-leadership-episode-four/</link>
		<comments>http://www.brillianceactivator.com/teamwork/the-seven-lemons-of-leadership-episode-four/#comments</comments>
		<pubDate>Sun, 18 Dec 2011 10:30:28 +0000</pubDate>
		<dc:creator>Chuck Dymer</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Seven Lemons of Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.brillianceactivator.com/?p=1260</guid>
		<description><![CDATA[The main purpose of business, according to business guru Peter Drucker, is to get and keep customers. How do we get and keep customers? By delivering products and services that provide value. The third Lemon of Leadership occurs when our customers question the value of our goods and services. And the fourth Lemon of Leadership [...]]]></description>
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		<title>The Seven Lemons of Leadership – Episode Two</title>
		<link>http://www.brillianceactivator.com/brilliance/the-seven-lemons-of-leadership-%e2%80%93-episode-two/</link>
		<comments>http://www.brillianceactivator.com/brilliance/the-seven-lemons-of-leadership-%e2%80%93-episode-two/#comments</comments>
		<pubDate>Wed, 17 Aug 2011 05:18:19 +0000</pubDate>
		<dc:creator>Chuck Dymer</dc:creator>
				<category><![CDATA[Brilliance]]></category>
		<category><![CDATA[Brilliant Actions]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Seven Lemons of Leadership]]></category>

		<guid isPermaLink="false">http://www.brillianceactivator.com/?p=1234</guid>
		<description><![CDATA[The first lemon of leadership is NO GOAL/NO SCORE. In this episode we explore why goals are critical to leadership success and present a simple and effective way to approach goal-setting. NB: the price of the lunch box was terribly overstated! One could custom order the lunch boxes for less than $0.50 a piece, which [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>The Seven Lemons of Leadership – Episode One</title>
		<link>http://www.brillianceactivator.com/teamwork/the-seven-lemons-of-leadership-%e2%80%93-episode-one-2/</link>
		<comments>http://www.brillianceactivator.com/teamwork/the-seven-lemons-of-leadership-%e2%80%93-episode-one-2/#comments</comments>
		<pubDate>Fri, 05 Aug 2011 14:48:03 +0000</pubDate>
		<dc:creator>Chuck Dymer</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Seven Lemons of Leadership]]></category>
		<category><![CDATA[Teamwork]]></category>

		<guid isPermaLink="false">http://www.brillianceactivator.com/?p=1203</guid>
		<description><![CDATA[No one I know has ever joined a company expecting it to be a bitter experience. Most of us expect sweet things from our work. So why do things go sour? This is the first of a video series called The Seven Lemons of Leadership. In this series we&#8217;ll explore and deal with the behaviors [...]]]></description>
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		<title>Authentic Customer Experience</title>
		<link>http://www.brillianceactivator.com/brilliant-actions/authentic-customer-experience-2/</link>
		<comments>http://www.brillianceactivator.com/brilliant-actions/authentic-customer-experience-2/#comments</comments>
		<pubDate>Tue, 06 Jul 2010 15:57:06 +0000</pubDate>
		<dc:creator>Chuck Dymer</dc:creator>
				<category><![CDATA[Brilliant Actions]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Musings]]></category>

		<guid isPermaLink="false">http://www.brillianceactivator.com/?p=680</guid>
		<description><![CDATA[A recent trip to the Mayan ruins in Chichen Itza, Mexico with my nephew Auggie Heschmeyer and my wife Katie made me think about what it means to deliver an authentic customer experience. Those thoughts led to this video&#8230;]]></description>
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