A scrupulous person is one who pays extreme attention to detail. When I was in high school, I was taught the word scrupulous came from the Latin word scrupulus, a small rough stone or pebble. When we have a pebble stuck in our shoe, it’s difficult not to pay attention to it. We become fixated on that small detail.
Unfortunately, scrupulous customer service, service where every detail is attended to, is a rarity. Many companies attempt to be scrupulous about their service but too often a tiny detail is missed. Then it’s the customer who becomes scrupulous – bothered by a minor detail overlooked by the company.
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